Legal Agreement
Terms of Service
Terms and conditions for using SmartFuelPay services
Last Updated: January 2025 | Effective Date: January 2025
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Acceptance of Terms
Section 1
By accessing and using SmartFuelPay ("Platform", "Service", "we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, you may not use our services. We reserve the right to modify these terms at any time, and your continued use constitutes acceptance of changes.
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Eligibility & Account Registration
Section 2
✓You must be at least 18 years old or the age of majority in your jurisdiction
✓You must be a resident of India
✓You must provide accurate, current, and complete information during registration
✓You are responsible for maintaining confidentiality of your account credentials
✓You agree to notify us immediately of unauthorized access
✓One account per individual; business accounts require proper KYC verification
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Permitted Use
Section 3
✓Facilitating digital payments for fuel and energy transactions
✓Managing Discount Cards and Corporate Cards
✓Accessing real-time transaction reports and analytics
✓Communicating with our support team
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Prohibited Activities
Section 4
✓Use the Platform for illegal activities or money laundering
✓Attempt unauthorized access or hacking
✓Disrupt, damage, or impair Platform functionality
✓Use automated tools or scrapers
✓Engage in fraud, misrepresentation, or deception
✓Violate any applicable laws or regulations
✓Share credentials or allow unauthorized account access
✓Reverse engineer, decompile, or disassemble our systems
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Payment Services & Fees
Section 5
Service Fees
- •Subscription Plans: Monthly subscription fees as per your selected plan
- •Transaction Fees: Processing fees deducted from each transaction
- •Hardware Costs: One-time costs for POS terminals, cards, and equipment (separate from subscription)
- •Setup Fees: Initial onboarding and configuration charges
- •Overage Charges: Additional fees for transactions exceeding plan limits
Billing & Payment
- •Subscriptions are billed monthly on your renewal date
- •Payments are processed automatically from your registered payment method
- •Failed payments may result in account suspension
- •All fees are in Indian Rupees (INR)
- •GST will be added to all charges as applicable
Refunds & Cancellation
- •Subscription plans can be cancelled anytime with 7 days written notice
- •Refunds will be processed within 7-10 business days of cancellation
- •No refunds for partial months or processed transactions
- •Dispute claims must be filed within 30 days of transaction
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Fund Transfer & Settlement
Section 6
✓Transaction funds will be settled to your registered bank account as per agreed settlement cycles
✓Settlement timelines: T+1 (next business day) for most transactions
✓We are not liable for delays caused by banks or payment gateways
✓Chargebacks and reversals will be deducted from settlement amounts
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Intellectual Property Rights
Section 7
✓All Platform content, including designs, logos, and code, is our exclusive property
✓You may not reproduce, distribute, or modify any Platform content
✓Your license to use the Platform is non-exclusive and non-transferable
✓You retain ownership of your data but grant us permission to process and analyze it
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Limitation of Liability
Section 8
✓We are not liable for indirect, incidental, or consequential damages
✓Our total liability shall not exceed the fees paid in the last 12 months
✓We are not liable for third-party systems, payment gateways, or network failures
✓We are not liable for data loss due to your failure to maintain backups
TO THE MAXIMUM EXTENT PERMITTED BY LAW
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Compliance with Laws
Section 9
✓Information Technology Act, 2000 & Rules
✓Reserve Bank of India (RBI) guidelines and regulations
✓Prevention of Money Laundering Act (PMLA), 2002
✓Know Your Customer (KYC) norms
✓Goods and Services Tax (GST) laws
✓Data protection and privacy laws
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Suspension & Termination
Section 10
✓Violate any provision of these Terms
✓Engage in fraudulent or illegal activity
✓Fail to pay subscription fees for 30+ days
✓Breach RBI regulations or compliance requirements
✓Provide false information during KYC
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Dispute Resolution
Grievance Procedure
- •File complaints via email: support@smartfuelpay.com
- •Response within 7 days of receipt
- •Escalation to management team if unresolved
- •Final decision within 30 days
Arbitration
Any disputes shall be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996. Single arbitrator, seated in Chennai, Tamil Nadu, India. Governing law: Indian law.
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Data Protection & Security
✓We implement industry-standard encryption (AES-256, TLS 1.2+)
✓We comply with PCI-DSS standards for payment data
✓Regular security audits and penetration testing
✓Data is backed up and stored securely
✓You are responsible for protecting your access credentials
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Get in Touch
General Support
support@smartfuelpay.comLegal Inquiries
legal@smartfuelpay.comAddress
Chennai, TN, India